They are defrauding customers and bait/switch. They claim that to qualify for their Verizon forward program all you have to do is prove you received the ACP benefit, or receive a pell grant and have fios service. That is what the PUBLICLY display on their website as the qualifications. But they reject nearly everyone because they claim an internal document says you must be on one of their "new" plans to qualify. Nowhere does it say that. So they get you to upgrade for $60 and give you $20 back. Big scam. SHAME ON THEM and TODD in the executive relations office who tried to defend this. What a joke. You advertise one thing, honor it!!
This company is FRAUD
