I wouldn't give this company a single star if it wasn't required to fill at least one to write a review. I have a service protection agreement for my washer and dryer. The dryer died, so I scheduled maintenance. There was NO contact from Sears by email call or text during any of the process, I had to initiate all of it myself, even when they randomly cancelled or rescheduled. The dryer needed a part they didn't have in stock, so it went to ordering and I was told if in 10 days they couldn't get it, I would get a replacement dryer. Multiple weeks go by, and I have called them numerous times to figure out when I will have something done, no one knows what's happening, they offer me $50 whole dollars for the laundromat! Wow! I've not had a dryer for over a month by then. The voucher also takes 21 days by mail, they say (it never arrives).
Finally they get to the point of offering me a credit for a new dryer, which I reluctantly order because it means I'm still dealing with SEARS. That was in June. My dryer broke in March. It is not AUGUST, the date of my scheduled delivery (And HAUL AWAY of the broken machine) and I've heard nothing from the supposed night-before confirmation call. I initiate contact AGAIN and they tell me they don't have the dryer in stock but once they do it will ship to me. No effort to do anything more to make it right. Hardly even an apology for the fact that I have been without a dryer for 5+mos on the promise that they will make things right PER A PAID SERVICE AGREEMENT. Do not buy anything from this trash company, there's a reason they've gone bankrupt and closed 90% of their locations.