Sears- Never order from them

I purchased a Kenmore side-by side refrigerator in October 2019, along with a 5-year warranty. In late 2023 I begin having issues with water leaking from the freezer door. Sears sent 4 technicians to repair and it was not until the 5th tech that came out (in May 2024) was the problem properly identified. On May 8th the tech ordered a new freezer door and ice maker. To-date (almost 2 months later), I am still waiting for this issue to be resolved. In the meantime, the leaking water is causing my kitchen floor to become damaged. I am consistently calling customer service about the parts and installation, and being told each time the problem is being escalated. I was given a case # and told to call after June 29th for the resolution. I called on July 1st and now told I need to wait 5 days for a resolution. This is ridiculous! I will NEVER order any appliances or any other product from Sears.