DO NOT STAY AT THIS HOTEL. THEY ARE NOT PROFESSIONAL AND THIS HOTEL DOESN'T HAVE WHAT IT TAKES TO BE IN THE "MARRIOT" HOTEL FAMILY.
We booked hundreds of rooms here for our company training sessions. The rooms were not available when we arrived, the mics didn't work in the training room, the food was late, and then there was not enough food. Everything about this experience was terrible.
The hotel restaurant is awful. They give you a $25 credit to spend in the restaurant because they can't get people to go regularly.
We had an issue with our room, did 4 formal complaints and the issue was not resolved. They didn't reach out to us in regards to the service, we had to reach out to them. The manager on duty didn't answer any phone calls or texts, she sent an "Im sorry email and offered 5,000 points for the experience". This managers name was Maria Scafuro, and we emailed her @ [email protected].
After this terrible experience with Maria they pushed me over to Cynthia Lora. She didn't have the time to discuss and made it as if this wasn't a big deal. With comments like " These things happen here" and "Im so sorry, things happen". She was full of excuses.
We reached out to the exec board and will document our experience there as well. There are way too many hotels to stay here. The DoubleTree by Hilton right across the street is half the price. Has a better view and better food and drinks.
Save yourself the headache.
EDIT: This is comical. Maria can reply to the reviews but she can't pick up the phone or reply to an email for a Titanium Elite member. We will take the 63 nights we stayed at Marriot and take our business elsewhere.