Best Buy- Going downhill!

On Saturday or Sunday, Black friday weekend, I purchased two tvs for $229. I tried to schedule them to come out, but the system wouldn't allow me to, so I set it up for me to pick it up. We drove out of the way to pick up the tvs, but they wouldn't fit in the car. So I asked the sales clerk if I could switch it to delivery. She said sure but it takes 30-45 minutes for the system to reload as a non pickup."" It's 7:15pm-7:30. The guy who is supposed to schedule my delivery tells me that it could take the system 45 minutes to an hour and that I could come back tomorrow if I don't want to wait. So I said, "Okay, I will come back. It's late. They will ve closing soon. " So I come back the next day, and they schedule my delivery. We are so excited to be getting the tvs. So delivery day comes and we are waiting and waiting and waiting. We've received no phone call. No text and no email. So we called to see why it was taking so long to deliver the tvs. When I called them, they said the appointments had been canceled. I told the rep that I hadn't canceled my delivery. He claims the representative at Best Buy did, and I would have to go into the store and talk to them. So now I've got to drive up there a third time. I spoke to the sales clerk, and he said that he didn't cancel my order, nor did anyone in the store. He also states that he sees that I didn't cancel it either - the system canceled it. So he tells me to contact customer service because they will have to handle it. So i call customer service in the store. The system states that someone will answer in 10 minutes, but instead, I was on the phone for 30 minutes or more before I spoke to a rep. WHAT! WHY? The lady says it was a card issue. Well... heck, that can't be right. For one, I actually went to Best Buy to pick up the tvs and was able to try to place them in my car, and no one mentioned a card problem. Another thing was that i had just gotten the card and had no issues with it. So, now the orders have been canceled. If I reorder, I'm forced to pay the new sell price even though I got the tvs when they were available for the price of $229. Now I have to pay $299. I tried to find the exact same tvs for a descent price but couldn't. So I tried again to purchase the tvs. Everything went fine. I ordered them online. I scheduled the appointment for them to install the tvs. I even have a picture of my scheduled appointment. Today is the scheduled day, and I've been speaking to the customer service office off and on today. They were supposed to install the tvs between the hours of 12 noon and 3pm. My son waited and waited for them to come. I called them while I was at work. Reps said they were still coming. My son spoke to them. They said they were still coming. If they don't show up, wait until 6:30 and then call them back. It's close to 7pm and still no installers. My son calls customer service to check and see what's going on with the installers. These folks tell him that the appointment was rescheduled. WHAT! Who authorized that? I hadn't received that information? I went back and checked my appointment schedule, and it's still showing delivery between 12 noon and 3pm. So I decided to contact Best Buy Customer service again but this time ask for a Manager. I explained to the first customer care representative that I needed to speak to a manager, and I explained why. So he transferred me to another department where he claims I could speak to a representative. I explained again to the next rep that I need to speak to a manager and why. This person tells me that the managers are gone for the day and no supervisor nor manager is available to speak to. 🤬I told her that I refused to believe you're in a call center where there is no one managing or supervising the place. So I tell her I'm fed up and am completely done with Best Buy. I'm basically taking my money elsewhere. This is by far the worst experience I have ever had! 🤬