Today is Dec. 16, 2024. I have an order of Christmas gifts that I placed on Nov. 30 that still has not shipped, and the estimated delivery date was updated today and now says Dec. 26. It's become a nightmare dealing with Amazon and their unreliable service.
I just contacted customer service and received a call back from a noisy call center in India. After I stated the problem, the representative patronizingly asked me, "And what would you like me to do about it, ma'am?" So, that tells me they have absolutely no power whatsoever and it's just a joke.
This is the last and final order I'll ever place with Amazon. Temu is more reliable at this point.