My air has been messed up since June 10th and I've had the same company come out yesterday for the fifth time. They no-showed last week and canceled on me the week before. One person told me it was because their truck was broken, then I was immediately called by someone else who told me that the tech was sick, so they couldn't get their lies straight. Yesterday, my husband sat in my 80-degree house from 10:00 to 2:00. At 1:30, he called the company and they had no record of our appointment that I had made the day prior. Thankfully, they were able to squeeze us in, because my air went from quasi working the last few weeks to just straight up not working on Saturday with my three-week-old in the house and my five-ear-old.
I dealt with most of these issues while I was nine months pregnant. In dealing with American Home Shield on one of my three-hour calls with them, I had to sit in my house, waiting for the tech while I was on the phone with them, and I almost went into pre-term labor. The only reason I still have the service is because I want them to fix my air. But I'm super over it. I pay for a service and I'm getting jack from it right now, besides people lying to me or trying to get me to pay them out-of-pocket on the side to do things.
He told me to call back in 45 minutes if I didn't hear from anyone. So I did that. I got someone else and she had no idea what I was talking about and escalated me to some other guy. That guy then told me that a supervisor was going to call me back, and I'm still waiting for that call. That was in June.
Then, I got a third guy who told me that the first guy told me I was getting expedited service to get me off the phone even though the first guy kept me on the phone for over an hour, trying to help me. I told him I wanted to file a complaint and he disappeared for a while, put me on hold, came back, and said he shouldn't have said that to me. But if I didn't file a complaint or escalate it, he'd get me expedited service. That still didn't happen since I had to wait six days for an appointment. Every single phone call and interaction I've had with the vendors and American Home Shield has been a nightmare. I've been put out of my house and now I have a newborn and we're in South Carolina where it’s 100 degrees out.
I've had AHS fixed my fridge once, and they've also come out for my air once before. Those were experiences were decent enough. But this recent one with the air conditioner has been abysmal. I used to recommend American Home Shield to people but I will never do that again. On Saturday, I was told that a conflict team was going to call me within 24 hours and I'm also still waiting for any follow-up on that. Then, on one of the times that a conflict resolution member called me, they just said they were sorry about my complaint. When I asked what are we going to do to remedy it, they said they were just calling to let me know that they were sorry. That was the resolution and I was still out of my house. And my regular house was at 86 degrees at that point because that was in July.