My washing machine, my refrigerator, and my microwave broke and this is the first time I ever had this many down at one time. I called American Home Shield and the techs made appointments, came out and assessed the situation of each of the items and each one of them was worked on. But the items still weren't working when they left. So, to this day, I'm still waiting for my appliances to come. They did a recall, which means they're unable to fix it on all of them. Every time the techs came in, they made a bad situation worse. My microwave was working to a certain extent but once they repaired it, it didn't work anymore at all. It was the same thing with the washing machine. The only thing that was wrong with the refrigerator at first was the freezer wasn't freezing. But now, the entire refrigerator is out of whack and my food is going bad.
The contractors don't seem to be qualified. They came out to put my washing machine in last Friday and they didn't put it in simply because there was something in the way of the washing machine that they needed to replace. They are supposed to come again tomorrow to replace the washing machine and I'm waiting to see what happens with that.