Adobe – Lack of safety

First I was talking to a Nisha for an hour about trying to figure out why I was charged when I don’t have an active account. When Nisha just ends the conversation on me with no resolution. Then I get onto another conversation with someone and they say there is no record of my card being used and the charge doesn’t exist. So when I try to say it was clearly scam/fraud from adobe the person says they’ll look more into it. 2 min later they say they have found the charge (after almost 2 hours of being told it didn’t exist) and they would transfer me to Teams and get it fixed. After the 2 hours of back and forth trying to find this charge they finally said they found it and I’ll get a refund. ONLY after I had to call you guys out for clearly scamming me. I truly thought adobe was a reputable company but this is clear fraud!