Miami Marriott Biscayne Bay – Complaint

02/21/2024

Anonymous

Worst

I do not recommend this hotel to anyone. I contemplated writing this review and ultimately finally decided to do so.

I booked a wedding block here along with a small event for two hours one evening back the other month. Setting up the room block and booking and working with group housing team was good. But that's it. Everything else was the complete opposite. Communication at this hotel is literally 0.

Weekend of room block/event: First of all, the front desk was severely short staffed and checking in was a nightmare. I also had several guests who had issues with their rooms. Hotel again was short staffed so no one was able to help them. Broken shower, Cribs that were promised were not delivered, my father needed a wheelchair accessible room. The room was classified as "handicapped accessible" but was not accessible for his wheelchair, specifically.

Separately, I had major issues with the event staff. The event manager that was assigned to me was horrific, no communication at all, and at the end overcharged me a significant amount beyond the contract we agreed. This was ultimately resolved later on after hard pushes to finally talk to the event director.

I tried calling multiple times to get the GM of the hotel, left messages with her assistant and general mailbox to express how upset I was with the entire experience, and went completely ignored.

So with my experience with having a small event and my guests experience with their rooms for room block for my wedding.... I say...AVOID!!!