Not an Ideal stay and bad start to our vacation.
First impression - it looked really nice and upscale. Which would lead you to believe that the service level would match that.
Long story short - the service fell short of that.
We had 2 rooms and after we checked in and brought our bags to the room we decided to head down to Concierge Lounge to have the lunch we purchased.
The attendant at the lounge informed us that each room is allowed to bring 2 people each - we had 5 people in our party (we had 2 rooms) so one of us would be left out.
That was not wait the front desk informed us when we checked in. Someone from our party went to the front desk and spoke with a Manager that was on duty - and they gave us their card to get all 5 of us in. While that was happening - the remaining 4 of us went back to our room, as it was humiliating just standing there being denied entry into that lounge to eat the food we purchased. The attendant was overly rude and just made us feel unwelcomed.We ended up just eating lunch in our rooms.
The next morning, we went down to the lounge again for breakfast before we checked out for our cruise. We presented the Managers business card to allow entry for all 5 of us. The attendant that was there that morning - denied us again. This time stating that both rooms were under the same person, so she would allow 2 people in and the remaining 3 people would have to pay for entry, How is this even possible that we're told 3 different things within a 24 hour period?!! Again we stood out there and was made into a spectacle while other guests were allowed in. Again, someone from our party had to goto the front desk to get this all cleared up - a manager had a word with the attendant and she still fought disagreed with him in front of us "But food services team said.....".
Eventually we were let in.
We were humiliated twice just to gain entry into this lounge - for beverages and pasties. The first day, we even had our own food. The person who's name the rooms were in spends a lot of money with Marriott and this was just a very poor experience just to gain access into a dining area. The rooms were nice, a couple of the outlets in the rooms did not work.
The view from the top floor was nice and we were able to see the cruise ships come and go.
But this really set the tone for our cruise. I expected better service from a property like this. Even if the policy was what they said it was (we were told 3 different versions of the policy) seeing how often we stayed at Marriott properties, would make the exception for the customers instead of putting them through this twice in 1 stay.
Just an overall horrible stay