Avis rental...worst experience ever. Since the pick up time of this rental at Aventura location and after seeking help through it the experience was the worst I have gone through as an Avis First Preferred user. I'm really disappointed with it. Not sure that the space provided here will be sufficient to detail what happened but I will try.
trying to summarize....the car was delivered dirty, cigarette smell inside and worst of all grease spots all over the dash and center console also the car was given with less that a quarter tank...almost no fuel in it. It was really bad. Since it was not at Miami Airport that was the only option they had and told me if I wanted a better option I needed to go to FLL or MIA airport.....really? for an Avis frequent user like me this is beyond awful.
When requested their help they located a unit in Orlando for next morning pick up to swap the unit, they didn't confirmed and when we took time in the morning to go for pick up the unit was worse and smaller than the one we had...we wasted two hours in the morning for this. Consider that the day before I requested specifically to the rep at the Aventura location to verify for sure to avoid wasting time.....and still this happened.
Just complete lack of customer service and willingness to help and the family waiting to go to the parks. On the way back the Aventura location didn't clarified that upon our return day and time they would be closed, this resulted in the great inconvenience of having to drive all the way to Miami airport with a sleepy family and still get charged excess time since by the time we went to Miami Airport we obviously exceeded our time allowed within the rental agreement.
Mr. Eric Smuda.....I frequently rent cars domestically and internationally on my business travel and this one rental I expected all to be as usually good as it has been and the only time for family that I needed it to be well it was a disaster with no interest from Avis to make it work. Should I stay as customer? Dont think so. Avoid completely..