Paypal used to protect customers but I've recently learned myself that they won't help you and when you lodge a dispute, they demand stupid things like a copy a police report etc.
I'm done with them unless I'm dealing with a company that has a store front that I can walk into to resolve a dispute. The only reason I used Paypal was to protect my card # when a site is hacked and I used to trust Paypal to have my back if I was ripped off. Now that I know they don't have my back, I won't be using them for most things I used to. More of a loss to them than to me.