Sears- They never help

We contacted Sears for a washer repair in May. We have gotten tired of contacting their customer service, they tell us the same bogus excuses. Here’s what we hear from them when we call “we placed the order and if someone doesn’t get back to you, call back in 3-5 business days.” Nothing, never happens. When asked to speak with the manager who makes the final calls, they aren’t unable to get me in contact with him, it seems as if it’s a scam. I am extremely frustrated with them, their service is poor and they have no urgency to assist customers. They are terrible, I have gone 3 months without a washer. Do not purchase anything from them.