I bought a BenQ TK800M projector 3 years ago and was initially very satisfied with the picture quality and performance. Unfortunately, shortly after the two-year warranty period expired, an annoying pixel defect appeared, which is visible as a white dot, especially in dark scenes, and significantly impairs the viewing experience.
I contacted BenQ customer services and although they were friendly and helpful, I could not be offered a free repair due to the expired warranty. I was told that the problem is probably with the DMD chip and a chargeable repair service is available. However, the estimated repair costs are not acceptable to me, especially as the defect occurred so soon after the warranty expired.
I am disappointed that a high quality product like this has such a defect so quickly and hope that other customers do not have the same problem. I have been a big fan of home projectors and Benq in particular. But with the short lifespan, unfortunately I can no longer say that.