I needed a ride to a place in westlake village. It's 14 miles from my house. Ubers quote was $30, I thought that was high but I didn't have an option...so 15 minutes before I needed it I booked.
The driver arrived and he was great and the car was clean and comfy. Zero traffic at 6:30 in the morning so it took under 11 minutes to get there. I was like you know I can do this again!
I gave a 25% tip and when I got my receipt it was $55.00! The breakdown for $20 of that is for "a booking fee" to cover insurance and whatever else they're saying it's for which I was not aware of! The fee was almost as much as the ride.
I could have and would have rented a car for 24 hours for less money than $55.00 and I could have gone shopping too!
I got a ride home from a friend and I have deleted the app.
Suggestion; beware of sneaky rates and rent a car instead.