We were stranded two days in NYC on a layover from Europe to a Canadian city. The agent at the gate told us boldly, no vouchers, no hotels as it is weather related. They insisted on us calling the help line to get a refund. I had to insist in order to be put on the next flight. Wich was only two days after tye cancellation. They word for word told us to sleep on the floor of the airport for the next two nights. They were other delta flights with room the next day for our destination. They were also other flights with other airlines but nothing was done to book us with them I had to call two different times to get an email explaining the cancellation justification for my travel insurance. And then it only specified that the flight has been canceled because of delays incurring from ATC. What does that mean? My insurance told me I am only covered if I hand them an email from delta specifically detailing that the cancelling is due to weather. I called twice the delta line, and either the supervisor just hanged up andthe other supervisor simply told us that they were not aware of any letter of documentation that delta has to give to justify a cancellation. Tried the red coats in the airport and got told that she is not doing that today. Went to the help office in the airport to ask them to help me with this and got told to call the call center again and that maybe I will get someone better next time.
We spent 1000 $ during our stay in NYC for food, transportation and lodging due to this cancellation. Delta not only refused to get us in a hotel/compensate us but now they actively work to make it hard for us to have the necessary documentation for our claim. This is horrible, is there anything I can do ? Are all American airlines like this ? May I add that they waited to cancel our flight just after we landed from Europe to JFK. Probably to avoid EU regulations?