If you’re looking for a cake that won’t be delivered, empty promises, a total lack of care and follow-up, look no further. DO NOT use this fraud company! You’re better off buying something from Publix than wasting your money here.
We ordered a special cake a week in advance for my mom for her 80th birthday who flew from Canada to celebrate this special day with us and sadly, the owner ruined what would have been a great birthday celebration.
The owner assured us up and down that the cake would be beautiful and most importantly that it would be on time and delivered by 4:30 PM. He also promised that he would send us a picture a few days before the event.
To my shock and horror, the cake was not delivered at 4:30 PM and the owner stopped answering his phone. He was supposed to send us a picture of the cake three days before and never did. The night before the event, we asked for the picture by 12:00 PM the day of and he refused saying he was still putting it together.
At 5:00 PM (another hour before the event) we got a call from the owner saying that his sous chef messed up the design and that the cake would not be on time and instead would be delivered at 6:00 PM, which is too little too late.
Instead of spending time with my mother on her birthday, I had to find an alternative cake, as the owner failed to deliver any cake on time and stopped answering his phone.
He charged us in advance and delivered nothing. You can imagine how upset we are given this is a very special occasion for my family and this guy carelessly failed to make the cake in advance and deliver on his promises.
He agreed to a refund in writing and then called the next day to say that he refused to honor the refund saying that we didn’t give him two hours’ notice! Are you kidding me? He refused to send us a picture of what the cake would look like and called us after he was supposed to deliver the cake.
I so regret ordering a cake from this small business. I wish I never found them online. Completely dishonest and disgraceful business.