I have been an AT&T customer for countless years. However, their customer service has declined to the worst level possible. Today I spent over two hours on the phone and was transferred 4 times. I was on hold over 1 1/2 and each time I was transferred, my hold time started over again. All I needed was to review my bill and options for decreasing my monthly bill. Once I did speak to a representative, they were poorly trained. The same person gave me different answers and finally I was so defeated, I just stopped asking questions. It was possibly the worst customer service I ever experienced! A very disappointed, long time customer!
AT&T poor service
